Privacy Policy

Last updated: 15 September 2026

Pimp My Pony Tack and Horse Care respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how it may be used and disclosed, and how you can contact us about your information.

INFORMATION WE COLLECT

When you visit our website, place an order, create an account, contact us or subscribe to marketing communications, we may collect:

• Your name

• Email address

• Telephone number

• Billing and delivery addresses

• Order and purchase history

• Customer account details

• Messages, enquiries and other information you provide

• Website usage information, including your device, browser, IP address and pages visited

• Marketing and communication preferences

We only collect information that is reasonably necessary to operate our business, fulfil orders and provide customer service.

HOW WE COLLECT INFORMATION

We may collect personal information when you:

• Place an order through our website

• Create or use a customer account

• Contact us by email, telephone, social media or through our contact form

• Subscribe to our newsletter or other marketing

• Attend our mobile trade stand or an equestrian event

• Participate in a promotion, competition or loyalty program

• Browse or interact with our website

Some technical information may be collected automatically through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process and fulfil your orders

• Take and confirm payments

• Arrange collection, postage or delivery

• Communicate with you about an order

• Provide customer service

• Process returns, exchanges, refunds or store credits

• Manage customer accounts and order history

• Send abandoned-cart reminders

• Send marketing emails where you have subscribed or otherwise agreed to receive them

• Improve our website, products and services

• Prevent fraud and protect the security of our website

• Meet taxation, accounting and other legal obligations

We will not sell or rent your personal information.

PAYMENTS

Online payments may be processed by third-party payment providers, including Stripe, PayPal and Afterpay.

These providers collect and process payment information in accordance with their own privacy policies and security requirements. Pimp My Pony does not receive or store your complete credit or debit card details.

Bank-transfer information is used only to identify and reconcile payments.

SHARING YOUR INFORMATION

We may provide necessary information to trusted service providers that help us operate our business, including:

• Odoo, which provides our website, online store and business-management system

• Payment providers such as Stripe, PayPal and Afterpay

• Australia Post, couriers and other delivery providers

• Email and marketing service providers

• Website hosting, analytics, security and technical-support providers

• Accountants, bookkeepers or professional advisers where reasonably required

These providers should only receive the information needed to perform their services.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers or business.

OVERSEAS PROCESSING

Some technology, payment, hosting and marketing providers may store or process information outside Australia.

The countries involved may vary depending on the service provider and its systems. Where practical, we choose reputable providers that maintain appropriate privacy and security protections.

COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies to:

• Keep the website and shopping cart functioning

• Remember customer preferences

• Maintain customer sessions and accounts

• Understand how visitors use the website

• Improve website performance

• Support analytics and marketing, where enabled

You can manage or block cookies through your browser settings. Disabling essential cookies may prevent some website and checkout features from working correctly.

MARKETING COMMUNICATIONS

We may send you marketing emails if you subscribe or otherwise agree to receive them.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us directly.

Unsubscribing from marketing will not prevent us from sending necessary communications concerning your orders, payments or customer-service enquiries.

STORAGE AND SECURITY

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure.

Information may be stored within Odoo and other trusted business systems. Access is limited to people and service providers who need it for legitimate business purposes.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

RETAINING YOUR INFORMATION

We retain personal information for as long as reasonably necessary to:

• Complete and manage orders

• Provide customer service

• Maintain accounting and taxation records

• Resolve disputes

• Meet legal and regulatory requirements

When information is no longer reasonably required, we may securely delete or anonymise it, subject to our record-keeping obligations.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access or making changes.

PRIVACY QUESTIONS OR COMPLAINTS

If you have a question or concern about how we have handled your personal information, please contact us:

Pimp My Pony Tack and Horse Care

Telephone: 0430 599 189

Western Australia

We will consider and respond to privacy enquiries or complaints within a reasonable time.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our business practices, website systems or legal obligations change.