Terms & Conditions of Purchase

By placing an order with Pimp My Pony, you agree to the following terms and conditions.

Payment

All orders must be paid in full before goods are dispatched or collected.

For orders placed using Bank Transfer, payment must be received within 24 hours. Orders may be cancelled if payment is not received within this time.

Stock Availability & Special Orders

We do our best to keep our website stock levels accurate. However, as Pimp My Pony also attends trade stands and events, occasionally an item shown as available online may have recently sold.

If an item you have ordered is unavailable, we will contact you as soon as possible and provide an estimated arrival time or discuss the available options with you.

Items that need to be ordered from our suppliers may take approximately 3–6 weeks to arrive. We will advise you of the expected timeframe once your order has been processed and let you know when your item is ready for dispatch.

Returns & Exchanges

We are happy to exchange eligible items where an incorrect size has been ordered or you have changed your mind, provided you contact us first and the item is returned within 14 days of receiving your order.

Change-of-mind items must be unused, unworn and in original saleable condition with tags and packaging intact.

Customers are responsible for return postage and the cost of sending the replacement item. If the required replacement size or item is unavailable, a store credit will be issued for the value of the returned item.

Original postage costs are not refundable for change-of-mind returns.

We do not provide cash refunds for change of mind. This does not affect your rights under the Australian Consumer Law.

Faulty or Incorrect Items

If you receive an incorrect, damaged or faulty item, please contact Pimp My Pony as soon as possible so we can assist you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the nature of the problem, you may be entitled to a repair, replacement or refund.

Nothing in our Returns Policy or Terms & Conditions excludes or limits your rights under the Australian Consumer Law.

Afterpay Orders

Orders paid using Afterpay are subject to our standard returns and exchange conditions.

Saddle Pad Shipping

To keep standard postage costs as affordable as possible, saddle pads may be carefully folded or rolled for shipping in an Australia Post satchel.

If you would prefer your saddle pad to be shipped flat, please contact us before placing your order and we can provide a postage quote.

Questions?

If you have any questions regarding an order, return or exchange, please contact Pimp My Pony and we'll be happy to help.